Terms

Copyright and Intellectual Property

Copyright © The Luxury Channel Limited . All rights reserved.

This website is owned and operated by The Luxury Channel Limited, Unit 1 & 7, Eel Brook Studios, 125 Moore Park Road, London SW6 4PS

The copyright and all other intellectual property rights in the Website – www.theluxurychannel.com / www.theluxurychannel.tv – and all content displayed on or accessible from the Website (the “Content”) is owned by or licensed to The Luxury Channel (“TLC”) and protected by the copyright laws of England, international copyright treaties and all other applicable copyright and intellectual property laws. You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to access, browse and use the Website and the Content. You may not access, copy, download, distribute, modify, republish, broadcast, embed into any other website or otherwise use, deal with or exploit any part of the Website or Content without the prior written consent of TLC.


Trade Marks

TLC owns the rights in and to the TheLuxuryChannel.com domain name and the ‘Luxury Channel’ logo. Other trade marks, products, services and company names mentioned on the Website or in the Content may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.

Liability for Content

TLC tries to ensure that the Content is correct but accepts no liability for any errors or omissions. The Content should not be relied on and TLC accepts no liability for such reliance.

Exclusion of Warranties

To the fullest extent permitted by applicable law TLC excludes all warranties, representations or understandings whatsoever (whether express or implied) in relation to the Website and the Content, specifically including but not limited to, any warranty or representation that the Website and the Content are free from computer viruses, errors and omissions and do not infringe any third parties’ rights.

Links

By virtue of hypertext or other computer links you may be able to access other website pages on the Internet which are not part of TLC’s website content. TLC is not responsible for, nor assumes any liability for the contents of other websites which are linked to the website.

In linking to this Website you must not imply that there is any association, approval or endorsement on the part of TLC where none exists. The Website must not be framed on any other site.

Privacy

In certain circumstances cookies may be used to track information or specify preferences when viewing the Website. Cookies are small pieces of information stored by your browser on your computer’s hard-drive; they are used solely to keep track of the pages you visit on the Website and whether you have visited the Website previously. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies.

All personal information you supply to us will be treated in accordance with Data Protection Act. The nature of this site means that we will obtain, use and disclose certain information about you. This statement sets out the principles governing our Use of Data on this Site. By registering to use the site you agree to this Use.

When ordering goods you will need to provide certain data such as your contact details and demographic information. We will store this data and use it to contact you, provide you with details of our products and otherwise for the normal use.

We will take all reasonable steps to protect your personal data including the use of encryption technology, but cannot guarantee the security of any data you disclose online. You accept the inherent security implications of transacting over the Internet and will not hold us responsible for any breach of security unless we have been negligent or in wilful default.

If you have any queries about our privacy policy, please contact us at the address provided.

Legal

If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.

Shopping

Product shipping cost differs from product to product and region to region. We will inform you of the shipping costs before any financial transaction takes place.

We are unable to redirect orders once items have been dispatched.

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

Insurance

TLC insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to you.

Taxes (for orders outside the UK)

Taxes and duties are calculated according to your shipping destination and you will be informed of these costs before any financial transaction takes place. UK VAT will be applied to orders dispatched within the United Kingdom, excluding the Channel Islands. Local VAT will be applied to all other destinations.

Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price. Please contact a member of our team to discuss your particular tax status.

How to make a return

Products featured on the Luxury Channel may be sourced from suppliers all over the world you will need to contact us to discuss your return requirements.

Email us at [email protected] – You will be contacted by a member of our team who will give you a returns number and details of where you need to send your products.

You will be notified by email once your return has been received and processed.

Refunds

All correctly returned products will be credited to the original purchaser’s credit card account and exclude shipping costs (with the exception of faulty items).

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through. However, you may be able to recover these by contacting your local customs bureau directly.

Items must be returned within 14 days of receiving your return number.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be sent in their original packaging to ensure they are adequately protected in transit.

Late Returns

Items must be returned within 14 days of the date of your returns request. Returns outside these timeframes may be accepted at the discretion of TLC. Please note that returns numbers requested after 7 days will also be granted at our discretion.